Request a demo

COMMUNICATION INTELLIGENCE

The right conversation
changes everything

The problem

Patients index their care experience on clinical conversations

~1 in 4 closed malpractice cases involve breakdowns with patients or families in communication

Clinical conversations are effectively invisible at system-level scale

Identify

Leverage extant ambient systems

Unstructured conversation trascripts are decomposed into a discrete set of measurable signals

Structured representations reveal systemic patterns

CCQ's taxonomy provides a consistent basis for examining the content, structure, and quality of communication

THE OPPORTUNITY

Communication quality becomes a measurable and actionable

  • Identify

    Detect recurring omissions and variation in how treatment decisions are discussed.

  • Support

    Provide clinicians and departments with actionable feedback to guide communication improvement.

  • Connect

    Support system-level quality improvement that enhances patient experience and trust.

Request a demo

See how communication quality can become a measurable within your organization